From bonuses and betting to promotions and account settings — this page covers detailed answers to common questions. Check here before reaching out to support.
These six categories cover most questions about the 1win app
How to claim the welcome bonus, what the wagering requirements are, how free bets work, and where to enter a promo code — all answers are in the FAQ below.
From cricket to football, what happens to bets when a match is cancelled, and how live betting works — this page covers all your betting-related questions.
Learn everything about managing your account — updating profile details, changing your mobile number, and completing KYC verification.
Find out in detail how to participate in free spins, daily check-in rewards, and special tournament offers.
Learn about all the tools for safer play — including how to set deposit limits, self-exclusion, and session timers.
If you can't find your answer in the FAQ, live chat and email support are available around the clock — 24 hours a day, 7 days a week.
Click on any question to expand the full answer
No extra steps are needed to claim the welcome bonus on the 1win app — simply make your first deposit after registering and A 150% bonus is automatically applied is credited to your account.
Say it's your first time ৳ 1,000 You made a deposit — within seconds of the deposit being completed, ৳1,500 Bonus will be credited to your bonus balance. You'll have a total of ৳ 2,500 to play with. This bonus is valid for a maximum of ৳ 75,000 up to which is given.
A few things to keep in mind:
If you have any confusion about a bonus, Help Centre Let us know via live chat.
This is a common concern among cricket fans in Bangladesh — especially during the monsoon season. The 1win app has specific rules for matches that are cancelled or abandoned mid-game.
If the match is fully cancelled: In most markets, bets are cancelled and the full stake is returned to your account. If the bet was placed using a bonus, that bonus amount is also refunded.
If a match is abandoned mid-game: Things get a bit more complicated here. If an official result is declared in the match — for example, a winner determined by the Duckworth-Lewis method — the bet is settled according to that result. If no official result is reached, the bet is treated as void.
How long does a refund take? After the official cancellation announcement, typically within within 24 to 48 hours is returned to your balance. If there's a delay for any reason, Help Centre Please contact us with your transaction ID.
Claiming free spins and daily check-in rewards on the 1win app is straightforward — you just need to know where to look.
For free spins: Log in to the app and go to the "Bonus" or "Promotions" tab. You'll see any active free spin offers listed there. Free spins are typically credited after depositing or betting a specified amount. Once claimed, they must be used on designated slots games, and they generally within 24–72 hours must be used.
For daily check-in: Simply log in to the 1win app every day to qualify for the daily check-in bonus. Look for the check-in icon or banner on the app's home screen or in the Bonus section — tap it to claim your reward. The more consecutive days you check in, the higher your rewards grow.
Yes, you can update the profile information on your 1win app account — though in some cases, identity verification may be required.
For general information changes: Log in and tap the profile icon at the top → select "Edit Profile". From there, you can update your display name, date of birth, and communication preferences.
To change your registered mobile number: This change goes through a slightly more involved security process. The steps are:
If your old number has been deactivated or you no longer have access to it, Help Centre contact support directly. You can change your number by verifying your identity with your National ID — this typically takes 1–3 business days time is required.
Note: After KYC verification, major changes to your name may not be possible, as it must match the identity document on file.
The easiest place to view all current and upcoming promotions on the 1win app is Latest Promotions page — all offers are listed there with their dates and full terms.
When you log in, active offer banners are also displayed on the app's home screen. The "Bonus" tab in your account shows personal offers available exclusively to you.
How often are promotions updated?
Claim any offer before it expires — once the deadline passes, it's gone for good. Keep push notifications enabled in the app so you never miss a new offer.
The 1win app isn't just for cricket — you can bet on football and many other sports too. It covers the most popular leagues and tournaments in Bangladesh for football.
Steps to place a football bet:
Live Football Betting: You can place bets even after a match has started — odds update every minute. After a goal, odds shift quickly, so fast decisions matter.
Beyond football, 1win app also offers betting on tennis, badminton, basketball, volleyball, and eSports. To browse the full sports catalogue, Sports Visit the page.
And you can activate these tools yourself directly from your account settings — no approval or special request needed.
Deposit Limit: Set a cap on how much you can deposit daily, weekly, or monthly. Lowering your limit takes effect immediately, but to increase it, 24–72 hours there's a waiting period — this is intentional, so you can't raise your limit in a moment of impulse.
Loss Limit: Set the amount you're comfortable losing within a given period. Once the limit is reached, betting is automatically paused.
Session Timer: Set a limit on how long you want to bet in one session. You'll receive a reminder or be logged out when the time is up.
Cooling-Off Break: You can take a break from your account for anywhere between 1 day and 6 months — during this period you won't be able to place bets, but your balance remains safe.
Where to find these tools: Log in → Profile icon → "Responsible Betting" or Responsible Gaming. For more details, Responsible Gaming Read the page.
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For further assistance, Help Centre contact us.
If your question isn't covered above, Help Centre Reach out via Live Chat. Write in Bangla and you'll get a reply in Bangla — usually within 1–5 minutes.
It's perfectly normal to have questions when using the 1win app — especially if you're new to online betting platforms. This FAQ page is here so you can find answers to common questions without having to contact support.
Bonuses are the most common source of questions. From the welcome bonus to weekly cashback — every bonus comes with wagering requirements. Many users assume bonus funds are simply free money, but you can only withdraw winnings after betting through the bonus amount a set number of times. If you don't meet this condition, the bonus goes to waste. Always read the terms before claiming any bonus.
Bet settlement is another area that causes confusion for many users. Results are generally updated in your betting history within a few minutes to 30 minutes after the match ends. Live betting results come through even faster. Occasionally, settlements may be delayed due to technical issues or disputes over match outcomes. If that happens, contact the Help Centre for more details.
One important thing to note about changing account settings — once KYC verification is complete on the 1win app, certain details like your name become restricted from editing, since they need to match your identity documents. That's why it's best to enter accurate information when you register; making corrections later can be more of a hassle.
Interest in football betting is growing — especially during the European league season. On the 1win app, you'll find specialized markets beyond just match winner, including Asian Handicap, corner count, and card totals. Understanding these markets before placing your bets gives you a better chance of success.
A lot of people ask whether the responsible betting tools actually work — and the answer is yes. Once you set a deposit limit, not even you can raise it before the specified time is up. That technical lock is the whole point: it removes the option to make an impulsive decision in the heat of the moment. If you feel like you need to keep your betting in check, activate these tools today.
About FAQ Updates: The Q&A on this page is updated regularly. Whenever a new feature is introduced or a rule changes, you'll hear about it here first. For the latest information, Latest Promotions page as well.
If you can't find your answer in the FAQ, reach us directly through these channels
The fastest way to get a resolution. Click the chat button at the bottom right of the page. You can write in Bangla, and you'll typically get a response within 1–5 minutes.
For complex issues or if you need to send screenshots, reach out by email. You'll usually receive a detailed reply within 24–48 hours.
Step-by-step guides, video tutorials, and detailed instructions are available in the Help Centre. Head there if you prefer to find solutions on your own.