1win app Privacy Policy — How We Keep Your Data Safe

This Privacy Policy explains how the 1win app collects, uses, stores, and shares your personal information when necessary. By registering or using the 1win app platform, you are considered to have read and accepted this policy.

We know that documents like this are usually long and tedious to read. That is why the 1win app has made every effort to write this policy in plain, straightforward language — so you can genuinely understand what happens to your data. If any section is unclear, feel free to ask at our help center.

The 1win app collects information in several ways — directly when you provide it during registration, and automatically as you use the platform. See the detailed table below:

Please note that 1win app never stores your full bank account number or complete card details — payment information is transmitted securely and directly through our payment processor.

1win app uses your data solely for clearly defined purposes. No information is used beyond its stated purpose. Each use case is explained in full below:

• Account creation & management: Basic identity information is required to register and keep your account active.
• Identity verification & fraud prevention: To verify that you are the legitimate account owner and to ensure the account is not being misused.
• Transaction processing: Financial information is required to process deposits and withdrawals.
• Service Improvement: User behaviour is analysed to identify which features are most used and where issues occur, so the platform can be continuously improved.
• Customer support: Support logs are maintained to resolve issues and understand the context of previous interactions.
• Promotions & Offers: To send relevant offers based on your betting preferences — though you can turn off marketing notifications at any time from your settings.
• Legal Obligations: Disclosure of specific data in response to valid requests from licensing authorities or law enforcement agencies.

1win app does not share your data externally — however, in certain specific circumstances, limited information may be shared with authorized partners. These circumstances are clearly outlined below:

• Payment Processors: Only the minimum necessary information is shared to process transactions via bKash, Nagad, or Rocket. These providers cannot use that information independently for their own purposes.
• Identity Verification Service: Internationally recognized verification agencies may be engaged as part of the KYC process. These agencies operate under strict confidentiality agreements.
• Technology service providers: We work with trusted technology partners for server hosting, security monitoring, and analytics tools. These partners may process your data but are not permitted to use it for their own purposes.
• Legal Obligations: We may be legally required to disclose specific data in response to a valid court order or request from a regulatory authority.

Outside of the cases described above, the 1win app does not share your information with anyone. Your data is never shared with advertising companies, data brokers, or other betting platforms.

1win app uses multiple layers of security to protect your data. If one layer is compromised, the others remain active.

• SSL/TLS Encryption: Every piece of data transmitted between your browser or app and our servers is protected with 256-bit SSL encryption — the same technology used by banking websites.
• Data encryption at rest: Sensitive data stored on our servers — such as passwords and identity information — is kept in encrypted form, so it cannot be read even if someone gains server access.
• Regular security audits: Regular penetration testing is conducted by external security specialists to identify and address vulnerabilities before they can be exploited.
• Access Controls: Within the 1win app, staff can only access the information necessary for their specific role — not everyone has visibility of all data.
• Monitoring for unusual activity: An automated system monitors accounts 24/7 for unusual activity. If anything suspicious is detected, account protection measures are triggered immediately.

If you have an account on the 1win app, you have certain rights regarding your personal data. To exercise any of these rights, contact us through the Help Center or by email.

Cookies are small text files stored in your browser. The 1win app uses cookies because they improve your experience — staying logged in between sessions and remembering your preferred language are both made possible by cookies.

You can manage cookies through your browser settings. However, disabling essential cookies may affect core functions such as login and payments.

The 1win app does not retain data indefinitely. A separate retention period is defined for each type of information:

• Account Information: For the full duration the account is active and up to 5 years after closure — as required by international financial regulations.
• Transaction records: 5 years from account closure — as required under anti-money laundering regulations.
• Support contact: Up to 2 years from the date of last contact.
• Analytics data: In aggregated and anonymized form — with no time limit, as no individual can be identified from this data.
• Device & login information: Up to 6 months for security audit purposes.

Once the defined retention period has passed, data is securely deleted or anonymised so that individuals can no longer be identified.

1win app services are intended for users aged 18 and above only. We do not knowingly collect data from minors.

If an account holder is found to be underage, their account is closed immediately and all collected data is deleted. If a parent or guardian wishes to report such a concern on behalf of a child, contacting our help center will ensure prompt action is taken.

1win app may update this Privacy Policy when necessary. For significant changes, you will be notified via an in-account notification or email in advance. For minor amendments, only the date at the top of the page will be updated.

Continuing to use the 1win app after any changes have been made will be considered acceptance of the updated policy. It is worth checking this page from time to time to stay informed.