1win app Terms & Conditions — Please Read Before You Start

These terms and conditions govern your relationship with the 1win app. The 1win app (referred to herein as the "Platform" or "we") is an internationally licensed online betting and casino service, available in Bangladesh and other approved countries.

By registering on the 1win app or using the platform in any capacity, you are considered to have read and accepted these terms. If any part of the terms is unclear, please contact the help centre and we'll walk you through it.

Each user may register only one account. If multiple accounts are created using the same mobile number, email address, or device, 1win app reserves the right to close all such accounts and seize their balances.

The details you provide at registration — name, mobile number, and date of birth — must be accurate and your own. Registering with false information may cause verification issues when you attempt to withdraw in the future.

• Your login password must be kept completely confidential — do not share it with anyone, including family members.
• Sharing or selling your account to another person is strictly prohibited.
• If a login is detected from an unrecognised device, end the session from your account settings.
• Withdrawals may be restricted if account verification (KYC) has not been completed.
• Operating an account on behalf of a minor is a punishable offence.

A national ID card, passport, or other government-issued identification may be required for account verification. This is part of 1win app's anti-fraud measures — please cooperate rather than viewing it as an inconvenience.

You can make fast deposits on the 1win app via bKash, Nagad, and Rocket. The minimum deposit amount is ৳৳200 and the maximum per single transaction is ৳৳50,000. Deposits are credited to your account instantly in most cases; if there's a delay for any reason, wait 15 minutes and then contact support.

The minimum withdrawal amount is ৳500. Under normal circumstances, withdrawal requests are processed within 1 to 24 hours. Account verification must be completed before your first withdrawal.

• Withdrawals will only be processed using the same method that was used for the deposit — this is part of our anti-money laundering policy.
• Wagering requirements must be met before bonus funds can be withdrawn.
• 1win app reserves the right to temporarily hold withdrawals in cases of suspected suspicious activity.
• If a deposit is withdrawn without being wagered, additional verification may be required.
• Once a withdrawal request has been submitted, cancellation may not be possible if processing has already begun.

Placing a bet on 1win app means you are agreeing to the odds and conditions displayed at that moment. Once a bet is confirmed, any subsequent change in odds will not affect your bet — the odds at the time of placement will stand.

During live betting, odds may occasionally be temporarily suspended — particularly right after major events such as goals, wickets, or cards. Bets cannot be placed during this period. Once the suspension is lifted, you can bet again at the updated odds.

• We reserve the right to void any bet placed at incorrect odds, whether those odds were displayed before or after the match started.
• If a match is abandoned for any reason, all bets are voided and stakes are refunded.
• Maximum winnings on a single match may be subject to limits in certain markets.
• If incorrect odds are displayed due to a technical error, the affected bet(s) may be voided.
• In the event of any dispute over a bet outcome, official sources will be the final authority.

In an accumulator or multi-bet, if one leg is void, the settlement of the entire bet depends on which leg was cancelled. Typically, the voided leg is removed and the remaining odds are used to calculate the result.

The 1win app runs a variety of bonuses and promotions — including a welcome bonus, cashback, free bets, and more. Each bonus has its own specific terms. Below are some general rules that apply to all bonuses:

• Every bonus carries a wagering requirement — bonus funds cannot be withdrawn until the bonus amount has been wagered a specified number of times.
• Bonuses generally apply to bets with odds of 1.5 or higher — bets placed at very low odds may not count towards wagering requirements.
• Each offer is available once per person — claiming the same offer through multiple accounts is considered fraud.
• Bonuses must be used within a specified period — any bonus that expires will be cancelled automatically.
• If you have a promo code, it must be entered at the time of deposit — applying it afterwards may not work.

To maintain the security and fairness of the 1win app, certain activities are strictly prohibited. These rules apply equally to all users:

• Creating multiple accounts to abuse bonus offers.
• Unusual betting patterns intended to exploit betting arbitrage or gain systematic advantages.
• Placing bets using match-fixing arrangements or insider information.
• Attempting to exploit technical errors or glitches on the platform.
• Money laundering or use of illegally obtained funds.
• Attempting to access another user's account without their authorisation.
• Placing bets using bots or any automated method.

If any of the above activities are detected, 1win app reserves the right to close the account and seize the balance without prior notice. Where fraudulent activity is proven, we also reserve the right to pursue legal action.

1win app collects your personal information solely to provide its services. This data is never sold to third parties. Limited information may be shared with authorized partners strictly for identity verification and fraud prevention purposes.

For full details on how your information is used, please refer to our Privacy Policy Please read both documents together, as they form the complete terms for using the 1win app.

1win app believes betting is a form of entertainment — not a source of income. With that in mind, the platform provides a number of responsible gaming tools.

• Deposit Limits: Set your own daily, weekly, or monthly deposit limits. Once a limit is in place, it cannot be increased before the specified period has elapsed.
• Temporary Break: Take an account break anywhere from 1 day to 6 months — your balance stays safe.
• Self-Exclusion: If you wish to take an extended break from betting, please notify our support team.
• A word of advice: Chasing losses by doubling your bets after a loss often leads to even greater losses.

To learn more about responsible betting, Responsible Gaming View page.

1win app may temporarily suspend or permanently close an account for any of the following reasons:

• Upon proven violation of the terms and conditions.
• Upon evidence of registration using false information.
• The account holder is found to be a minor.
• Upon confirmed evidence of fraudulent activity.
• Extended period of inactivity (typically 18 months).

Users may request account closure at any time. You will have the opportunity to withdraw your available balance before closure — this may not apply in cases where terms have been violated.

1win app may update these Terms & Conditions as needed. For significant changes, users will be notified via an in-account notification or email. Continued use of the platform after any changes constitutes acceptance of the updated terms.

If you have any questions about the terms or find any section unclear, please contact our help centre. We're happy to assist and are genuinely committed to resolving your concerns.